Front Desk Officer

About Frazel Heritage Hotel

Frazel Heritage Hotel is a welcoming and customer-focused property committed to delivering memorable guest experiences. We are expanding our front office team and seeking a polished, reliable Front Desk Officer to be the friendly face of our hotel.

Key Responsibilities

• Welcome guests warmly, check them in/out, and ensure a smooth arrival and departure experience
• Manage reservations, guest inquiries, and special requests with professionalism
• Operate the front desk computer systems,and maintain accurate guest records
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Answer phones, respond to emails, and handle guest messages promptly
• Uphold hotel policies, safety procedures, and security protocols
• Maintain a clean, organized, and welcoming reception area
• Assist with concierge tasks, such as recommendations and local informat...