Front Desk Officer

The Front Desk Officer serves as the first point of contact for patients and guests. This role ensures a warm, professional, and efficient front desk experience by managing patient inquiries, appointments, and administrative tasks while upholding The Aivee Group’s service excellence standards.

Patient & Guest Experience

• Greet patients and guests courteously and professionally upon arrival
• Manage patient check-in and check-out procedures
• Address patient inquiries and concerns with empathy and discretion

Appointment & Scheduling

• Schedule, confirm, and manage patient appointments accurately
• Coordinate with doctors, nurses, and clinic staff to ensure smooth patient flow
• Handle appointment changes, cancellations, and follow-ups

Administrative & Front Desk Operations

• Maintain accurate patient records a...