Front Desk Officers (Many Vacancies)

Outbound Call Associate . Proactive contact and engage customers to gather critical information through survey activities . Meet and achieve the individual and company's key performance indicators . Acquire a strong knowledge of the products and services, culture and processes . Provide quality customer service and prompt follow-up to customers over the phone and/or email . Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solution . Resolve customer queries efficiently and escalate issues promptly . Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance . Other duties as assigned by Team Lead and/or Branch Head
Requirements . Diploma / NITEC / GCE 'O' Level or equivalent . Minimum C5 for English O level . Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills: . Pleasant disposition with good communicatio...