Front Desk

Qualifications:

• At least High School Graduate (College level preferred)
• With at least 1 year experience
• Good communication and customer service skills (verbal and written)
• Pleasant personality and professional appearance
• Basic computer skills
• Willing to work shifting schedules, weekends, and holidays

Responsibility

• Greet and assist guests upon arrival and during their stay
• Handle check-in and check-out procedures
• Answer phone calls and respond to guest inquiries professionally
• Reply to inquiries and messages on the hotel's official page (Facebook/online platforms)
• Manage room reservations, walk-ins, and guest requests
• Coordinate with housekeeping and other hotel departments
• Handle basic billing, payments, and guest records
• Address guest concerns and escalate issues when necessary
• Maintain cleanliness and orderliness of the front d...