front desk receptionist

About the role

We are seeking a motivated and guest-focused Front Desk Receptionist to join our team at Catanauan Cove white sand beach resort in Catanauan Quezon. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out. This is a full-time position that will play a vital role in delivering on our commitment to hospitality excellence.

What you'll be doing

1. Greeting and welcoming guests in a warm and professional manner
2. Efficiently checking guests in and out, handling payments and resolving any issues
3. Responding to guest inquiries and requests, either directly or by liaising with other departments
4. Maintaining accurate records and updating reservation systems as required
5. Assisting with luggage and providing local area information and recommendations
6. Promoting hotel services and amenities to enhanc...