Front Desk Receptionist

We are seeking a friendly, reliable, and detail-oriented
bilingual Virtual Front Desk Receptionist
to support our client's Eye Care practice. This role is client-facing and plays a critical part in delivering excellent patient experiences. While technical skills can be trained,
outstanding customer service and strong English communication skills are essential
.

Key Responsibilities

• Handle incoming patient leads via phone calls, emails, and online form submissions.
• Answer inbound phone calls professionally and promptly.
• Respond to patient inquiries with accuracy and empathy.
• Schedule, reschedule, and confirm patient appointments.
• Manage calendar updates and ensure appointment accuracy.
• Maintain clear and professional communication with patients and internal staff.

Requirements

• Exceptional proficiency in English and Spanish (spoken and written), with clear, confident, and professional...