Front Desk Receptionist

To assist the guests efficiently, courteously and professionally in all front office related functions.

To maintains high standard of service at all times.

Key Result Areas:

• · To receive, communicate and check-in guests in correspondence with company policy.
• · Take care of special wishes / requests of guests and pass onto the appropriate personnel.
• · Check out leaving guests, make up bills and handle payments in correspondence with company procedures.
• · To manage and make appropriate records to ensure guest requirements are satisfied.
• · Liaise with other functions (e.g. housekeeping) regarding guest requirements (e.g. late / early check-in, newspapers, fruit etc.)
• · Ensure all Guest Information is displayed is accurate, up to date and meets customer requirements.
• · Professional management of any complaints in accordance with company procedures.

Key Competencies:

• · Minimum 1 year...