Front Desk Receptionist

a Job Title: Receptionist

Department: Front of House
Reports To: Restaurant Manager / Supervisor

Job Summary

The Receptionist is responsible for welcoming guests, managing reservations, handling inquiries, and ensuring a positive first impression of the restaurant. This role serves as the main point of contact for guests and supports smooth front-of-house operations.

Key Duties and Responsibilities

• Greet guests warmly upon arrival and assist with seating coordination
• Manage reservations, walk-ins, and waitlists using the restaurant's booking system
• Answer phone calls and respond to inquiries regarding reservations, operating hours, menus, and promotions
• Coordinate closely with servers, hosts, and kitchen staff to ensure smooth guest flow
• Handle guest concerns or complaints professionally and escalate when necessary
• Maintain cleanliness and orderliness of the reception and waiting area
• As...