Front Desk Receptionists

Job Description

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that theyre still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides
• Welcoming office guests and directing them to the person or office theyre visiting.
• Answering, forwarding, and screening phone calls.
• Maintain the reception area
• Performing various other clerical tasks, inclu...