Front Desk Representative

Front Desk Representative

Location: Subic Bay Freeport Zone, Zambales, Philippines
Property Type: Boutique Hotel

Position Overview

The Front Desk Representative is responsible for handling guest check-ins and check-outs, reservations, inquiries, and payments while maintaining the hotel's service standards and compliance with Subic Bay Freeport Zone regulations.

Key Responsibilities

Guest Service & Front Desk Operations

· Welcome guests with a friendly, professional, and courteous manner.

· Perform check-in and check-out procedures accurately and efficiently.

· Handle reservations, room assignments, and guest requests.

· Answer phone calls, emails, and walk-in inquiries promptly.

· Address guest concerns and complaints calmly and escalate when necessary.

Cashiering & Administrative Duties

· Process payments accurately.

· Maintain accurate guest records and billing information.

· Balan...