Front Desk Supervisor at Banff Hotel

Take on a pivotal role as Front Desk Supervisor at a premier hotel located on 419 Banff Avenue, Banff, AB. Oversee front desk operations, guest check-ins, and team coordination for superior service delivery.
This permanent, full-time position requires 1-2 years of relevant experience and working directly at the hotel. You will perform supervisory duties while also engaging in daily front desk functions, including resolving guest complaints and maintaining operational systems. Your strategic leadership will enhance productivity and ensure exceptional customer experiences.
Key Responsibilities:
• Coordinate departmental activities for efficient operations
• Establish work schedules and procedures for staff
• Prepare and submit operational reports
• Assist clients with special needs and preferences
• Resolve guest complaints and improve service quality
Requirements:
• 1 to 2 years experience in a similar role
• High school graduation certificate required
•...