Front Desk Supervisor

Front Desk Supervisor (Engelberg Branch) is required for Swiss Hotel Apartments, Switzerland.

Responsibilities

Daily Plan and oversee and execute Day to Day Operation for the Front Desk including hotel standard procedures, check-in/out, housekeeping, supplies, cleanliness, guest satisfaction.
Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
Work alongside all other departments to ensure the smooth running of the day-to-day operations.
Conduct regular operations meeting with all branch members to discuss routine operational matters, departmental performance targets and guest feedback.
Be responsible for all the day-to-day queries, complaints or problems that arise in the branch.
Monitor the branch functions book and familiarize yourself with all updates & amendments.
Liaise daily with the GM and Direct Manager to forecast the hotel business on a weekly basis and plan accordingly.
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