Front Desk Supervisor: Guest Experience Leader

REPORTS TO: General ManagerEFFECTIVE DATE:TBDNo. Of vacancies: 1Job Types: Full-time, PermanentNo. Of hours: 30+ HRSPay scale: $ 24.05 per hourJOB SUMMARY:Responsible for the efficient, guest-focused operation of the Front Desk, ensuring a seamless arrival-to-departure experience and consistently high service standards.Supervises day-to-day front office activities including reservations, check-ins/outs, group blocks, guest communications, and interdepartmental coordination to maintain accurate room status and timely delivery of guest services.Responsible for analytical function, including preparing occupancy and performance reports, monitoring booking patterns, and identifying operational trends to support staffing and service planning while also providing impactful insights for supplementing revenue generation opportunities.Must establish and maintain an employee-oriented culture that emphasizes service excellence, quality, continuous improvement, accountability, and ongoing employ...