Front Desk Supervisor

Front Desk Supervisor (Engelberg Branch) is required for Swiss Hotel Apartments, Switzerland.

Responsibilities

• Daily Plan and oversee and execute Day to Day Operation for the Front Desk including hotel standard procedures, check-in/out, housekeeping, supplies, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all other departments to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all branch members to discuss routine operational matters, departmental performance targets and guest feedback.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the branch.
• Monitor the branch functions book and familiarize yourself with all updates & amendments.
• Liaise daily with the GM and Direct Manager to forecast the hotel business on a weekl...