Front Desk Team Leader

1.Greet guests as they arrive; ask if they have prior bookings; manage the registration process by verifying guests' registration information room of choice, length of stay, and receive payments either in cash or credit cards or other legal forms of payment.

2.Provide guests with room keys; explain the appropriate use of keys; request for assistance from bellboys; ensure that guests are satisfied with the rooms assigned to them.

3.Answer queries regarding hotel information through telephone, emails, or SMS; process reservations; provide guests with information about, or directions around, the hotel.

4.Refer guests to the appropriate departments to resolve complaints or suggest possible solutions; contact the appropriate departments when a problem is reported.

5.Handle guest check-ins and check-outs appropriately; compute bills and take payments like acceptance of the correct Letter of Authority (LOA), processing of credit card and/or debit card payments; ...