Job Description
Casa Roca, an exclusive luxury boutique hotel in the heart of Palma de Mallorca, is a distinguished member of the Espais Roca hotel group.
Our location is unparalleled: we operate within a historic and emblematic building with more than 166 years of heritage, adding authenticity, elegance, and cultural richness to the guest experience.
As a Front of House Team Member , you are the primary host, responsible for delivering our promise. You'll move beyond routine transactions to anticipate guest needs , ensuring their stay is effortless and extraordinary. This includes everything from seamless arrivals and departures to personalized profile reviews, coordination of bespoke transfers and amenities, and ensuring the smooth operation of all guest-facing services. You will be instrumental in identifying and acting on opportunities to enhance the guest journey and drive ancillary revenue.
Main Responsibilities- Welcome guests with friendlin...
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