Front of House/Reception Manager

Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa & Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!

The Role:

* Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation

* Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement

* Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively

* VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experie...