Front Office Agent - Jumeirah Mallorca

About the Role

An exciting opportunity has arisen for a Front Office Agent position to join Jumeirah Mallorca .

The main duties and responsibilities of this role are:

• Provide a seamless and personalized experience for guests during check-in, stay, and check-out, ensuring all information and special requests are accurately processed. Deliver guest service in line with LQA (Leading Quality Assurance), Forbes, and FHR standards, maintaining the highest level of professionalism and luxury service.
• Anticipate and respond to guest needs, handle inquiries, and resolve complaints promptly, aiming to exceed guest satisfaction.
• Assist with reservations, manage VIP bookings, handle guest billing, and process payments efficiently while ensuring accuracy.
• Collaborate with other departments to ensure timely room readiness, special requests, and smooth service delivery.
• Provide personalized service to VIP gue...