Front Office Agent

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

JOB SUMARRY:

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Supervisor, the Front Office Agent is responsible for guest registration, guest check out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries / requests.

JOB DESCRIPTION:

• Receives records and handles guest comments, suggestions and complaints for management attention. Reports to the Guest Services Manager and/or Front Office Manager for any complaints requiring immediate attention.
• Facilitates sending out amenity requests for guests that were inconvenienced.
• Sends out the Performance Monitor Questionnaire and completes the report daily log.
• Constantly monitors, issues and files any amenities given to guests under the...