Front Office Agent

**RESPONSIBILITIES**



**Create Lasting Impressions:** Welcome guests with genuine warmth during check-in and check-out, using their names to create a personal and memorable experience.



**Anticipate Every Need:** Assign rooms with care and precision, ensuring each guest’s preferences and expectations are met seamlessly.



**Exemplify Amstel Standards:** Work according to the hotel’s standards and scheduled shifts – including morning and evening shifts, and night shifts when needed.



**Assist with Care:** Handle guest enquiries, requests, and complaints efficiently and with elegance, involving management when needed to ensure complete satisfaction.



**Guide with Confidence:** Provide accurate and helpful information about the hotel’s facilities, services, and surroundings, enriching each guest’s experience in our city.



**REQUIREMENTS**



+ A true **team play...