Front Office Agent

**RESPONSIBILITIES**

**Create Lasting Impressions:** Welcome guests with genuine warmth during check-in and check-out, using their names to create a personal and memorable experience.

**Anticipate Every Need:** Assign rooms with care and precision, ensuring each guest’s preferences and expectations are met seamlessly.

**Exemplify Amstel Standards:** Work according to the hotel’s standards and scheduled shifts – including morning and evening shifts, and night shifts when needed.

**Assist with Care:** Handle guest enquiries, requests, and complaints efficiently and with elegance, involving management when needed to ensure complete satisfaction.

**Guide with Confidence:** Provide accurate and helpful information about the hotel’s facilities, services, and surroundings, enriching each guest’s experience in our city.

**REQUIREMENTS**

+ A true **team player** , who enjoys working together to create exceptional guest experie...