Front Office Agent

Key Responsibilities

1. Guest Relations and Service Excellence

• Welcome all guests with a genuine smile, positive attitude, and professional demeanor.
• Provide assistance with check-in, check-out, and general inquiries, ensuring guests are served promptly and courteously.
• Anticipate guest needs and offer proactive assistance to enhance their stay experience.
• Handle guest feedback or complaints in a polite and efficient manner, escalating issues to the Duty Manager when necessary.
• Maintain continuous presence and visibility in the lobby area to greet guests, offer help, and ensure a welcoming atmosphere.

2. Lobby and Guest Area Management

• Ensure the lobby, entrance, and public areas are clean, organized, and presentable at all times.
• Coordinate with Housekeeping and Maintenance to promptly address any cleanliness or facility issues in public areas.
• Monitor guest flow in the lobby and prov...