Front Office Assistant

Responsibilities

• Welcome and receiving of guest arrivals, registering and maintaining the rapport with guests in a professional manner, cordially and with a pleasant smile.
• Ensure all registration cards have the full information and billing instructions for the guest signature.
• Register guests promptly following the SOP procedures for registration, key handling and message handling and ensure that keys are provided with all the necessary information.
• Verify assigned room status against PMS and ensure that all rooms given to guests on check-ins are vacant and clean.
• Ensure guests detail are updated in the PMS immediately and accurately to know the guests’ preferences and special requests.
• Ensure all telephone calls are answered in correct tone, clearly, courteous and professional manner. All guests’ requests must be well handled and recorded on shift follow up task sheet.
• Have sounds and familiarity of vouchers, u...