Front Office Assistant

MAIN RESPONSIBILITIES

You will be part of the team that looks after our customers – both internal and external. This will involve assisting our guests for the duration of their stay with us, ensuring they have an outstanding experience in every aspect. Performing check in and check out as well as attending to all guest requests.

DUTIES & RESPONSIBILITIES

Front Office Support

• Ensure Tamu Hotel & Suites Service standards is consistently practiced in terms of cleanliness especially Lobby area.
• To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards.
• To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.
• To be aware of all services which Tamu Hotel & Suites Kuala Lumpur offers, inclusive of recreational, food and beverage, guest services,...