Front Office Assistant

**What Is The Job?**



The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**Your Day To Day**



+ **Be the warm welcome** that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.

+ Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.

+ Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.

+ Maintain a deep understanding of and adhere to **IHG Brand Standards** , hotel policies, and operational ...