Front Office Associate

The Henry Resort Dumaguete is looking for Front Office Associate. The position is responsible for the speedy and accurate checking in and out of the guests ensuring details are documented in guest folio and front office system; knowledge of products and services; maintains and updates guest history in the database; collaboration with housekeeping, maintenance, and F & B department; and mange complaints.

Key Responsibilities:

1. Guest Relations

• Ensures that guests receive a speedy and efficient check in and out within set standards of front office
• Maintains and updates guest history and marketing database as laid down in Front office procedures.
• Ensures all master folios due to depart have been checked out and have their respective backups attached.
• Handles keys and ensures that Security Policies are adhered to.
• Liaises with Bell Service for smooth handling of luggage and transport services.
• Responsible for regist...