Front Office Associate

Serves as the primary representative of the hotel to guests throughout all stages of their stay, ensuring a high standard of service and professionalism. Determines guests' reservation status, confirms length of stay, and manages room assignments in accordance with established policies and credit verification procedures. Assists guests with the completion of registration documentation and accommodates special requests whenever possible to enhance guest satisfaction. Accurately records and maintains guest and room information within the system. Verifies methods of payment, adheres to front desk procedures, and communicates pertinent information effectively to relevant hotel departments to ensure seamless operations.

KEY RESPONSIBILITIES, DUTIES, AND SKILLS

ESSENTIAL REQUIREMENTS

• Must be able to speak, read, write, and understand English.

• Computer literate.

• Sales-oriented with a cheerful and energetic personality.