Front Office Associate

Front Office Associate

Job Summary

We are looking for a friendly, service-oriented, and professional Front Office Associate to be the first point of contact for our guests. The successful candidate will handle guest check-ins and check-outs, reservations, inquiries, and provide exceptional customer service to ensure a positive guest experience.

The ideal candidate has strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment.

Key Responsibilities

• Greet and welcome guests in a warm and professional manner
• Handle check-in and check-out procedures accurately
• Manage room reservations, cancellations, and modifications
• Respond promptly to guest inquiries, requests, and complaints
• Coordinate with Housekeeping and other departments to ensure room readiness
• Process payments, billing, and issue official receipts ...