Front Office Associate

Brief Job Description

• Perform all check-in and check-out tasks.
• Answering and screening calls, as well as scheduling appointments
• Welcome guest upon their arrival and assign room.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients' complaints in a timely and professional manner.
• Maintain updated records of bookings and payments.

Qualifications

• Work experience in a similar role.
• Excellent communication and organizational skills
• Ability to observe proper etiquette and maintain a professional appearance
• Working knowledge of Microsoft word, printers, scanners.
• Customer service oriented
• Must have flexible hours