Front Office Associate

Manage the registration process by verifying guests' registration information room of choice, length of stay, and receive payments either in cash or credit cards or other legal forms of payment.

Answer queries regarding hotel information through telephone, emails, or SMS; process reservations; provide guests with information about, or directions around, the hotel.

Handle guest check-ins and check-outs appropriately; compute bills and take payments, processing of credit card and/or debit card payments; ensure all dues are clear; balance cash at the end of the shift and generate accounting reports.

Manage accurate accounting of rooms; ensures availability of room inventory by coordinating with the Housekeeping and Maintenance Departments for proper cleaning and maintenance.

Monitor, maintain inventory, and order office supplies needed by the department; make photocopies; receive and sort mail deliveries.