Front Office Associate

FRONT OFFICE ASSOCIATE

Duties and Responsibilities

· Greet and welcome guests and visitors in professional and friendly manner.

· Process check in and check out of guests.

· Answer and route incoming phone calls to concern department.

· Handle inquiries, provide information and address concerns of guests, visitors and clients.

· Process bookings thru online, walk ins and phone calls.

· Perform clerical tasks as needed (data entry / reports)

· Handles complaints and feedback in a constructive manner and escalate as necessary.

· Prepares report (sales / incident) after every shift.

· Maintain confidentiality of sensitive information and handle data with discretion.

· Other related tasks that may be assigned from time to time.

QUALIFICATIONS

· Graduate of BS Hotel, Hospitality and Tourism or any related course

· With at least 1 year experience in front desk services in a hotel setting.