Front Office Associate

Job Title: Front Office Associate

Location: University Pad Residences Taft / UPad Taft - 912 P. Ocampo St, Malate, Manila
Reports To: Front Office Officer/Manager

Qualification

• Bachelor's degree in Hospitality/Tourism/Hotel Management, Marketing, Business, or another relevant field.
• With good written and oral communications skills.
• Detail-oriented with ability to plan, prioritize, organize and execute work with minimum supervision.
• Customer service oriented.
• Has a positive attitude, a friendly demeanor to create a welcoming environment.
• Knowledge of reservations system or PMS software is a plus.
• Fresh graduates are welcome to apply.

Duties

• Welcomes and assists guests during check-in and check-out, ensuring compliance with dormitory/hotel policies and procedures.
• Responds promptly and courteously to guest inquiries, concerns, and complaints, escalating issues to the a...