Front Office Associate

Job Overview:

We are looking for a friendly, efficient, and customer-oriented Front Office Associate to join our team at Quezon City. The Front Office Associate will be the face of the hotel, responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing exceptional guest service. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for delivering outstanding hospitality experiences.

Key Responsibilities:

Guest Check-In and Check-Out:

• Greet guests warmly upon arrival and ensure a smooth check-in process, including verifying guest information, assigning rooms, and providing key cards.
• Manage the check-out process, including handling payments, issuing receipts, and addressing any billing questions or discrepancies.
• Assist with guest luggage and provide information about hotel facilities, services, and local attractions.

Reservation a...