Front Office Associate

Job Summary:

Maharlika City Inn is looking for Front Office Associate. Front Office Associate is responsible for providing excellent customer service to guests, ensuring a smooth check-in and check-out process, handling reservations, and addressing guest inquiries professionally. This role serves as the first point of contact and represents the hotel's image and standards.

Key Responsibilities:

• Welcome guests warmly upon arrival.
• Handle check-in and check-out procedures efficiently.
• Verify guest information and process payments.
• Respond promptly to guest inquiries, requests, and complaints.
• Accept and manage room reservations via phone, email, or walk-in.
• Update room availability and booking systems.
• Coordinate with housekeeping regarding room status.
• Prepare guest bills and process payments (cash, card, online).
• Maintain accurate records of transactions.
• Prepare daily reports ...