Front Office Associate

Job Title: Front Office Associate
Company: Palmas del Mar Conference Resort Hotel
Department: Front Office
Reports To: Front Office Supervisor / Rooms Division Officer

JOB SUMMARY

The Front Office Associate serves as the primary point of contact between the company and its guests. This role is responsible for delivering a positive first impression through professional appearance, courteous communication, and efficient service. The Front Office Associate handles guest reception, inquiries, transactions, guest accounts, and membership sales while ensuring accuracy, security, and excellent guest satisfaction at all times.

KEY DUTIES AND RESPONSIBILITIESGuest Reception and Service

• Greet guests warmly and professionally upon arrival.
• Answer telephone calls and respond to guest inquiries in a courteous and service-oriented manner.
• Assist guests with requests, concerns, and special needs in a timely and efficient manner.
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