Front Office Associate

Job Overview:
Matinloc Island Resort is seeking a friendly, professional, and service-oriented Front Office Associate to join our team. The ideal candidate will provide exceptional guest service, manage front desk operations efficiently, and serve as the first point of contact for guests in a remote island resort setting. This role requires strong communication skills, attention to detail, and a commitment to delivering a seamless guest experience.

Key Responsibilities:

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage reservations, room assignments, and ensure accurate record-keeping.
• Answer phone calls, emails, and other communication in a courteous and timely manner.
• Provide information about resort facilities, services, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments ...