Front Office Associate

Job Summary

The Front Office Associate is responsible for providing warm, professional, and efficient service to all guests. The role ensures smooth check-in and check-out processes, accurate reservations handling, and excellent guest experience throughout their stay.

Key Responsibilities

• Welcome and assist guests courteously at all times
• Handle check-in, check-out, room assignments, and guest inquiries
• Manage reservations via phone, email, and walk-in guests
• Maintain accurate guest records, folios, and daily transactions
• Coordinate with Housekeeping regarding room availability and readiness
• Handle cash, billing, and ensure accurate shift handovers
• Upsell room categories, promotions, and hotel services when applicable
• Answer and manage telephone calls according to hotel standards
• Assist VIP guests and attend to special requests
• Ensure compliance with hotel policies, grooming, a...