Front Office CS Coordinator

Overview

Job Summary

The Front Office CS Coordinator plays a key role in supporting the day-to-day operations of the Customer Service team. This position combines the core responsibilities of a Customer Service Representative—such as order management, issue resolution, and customer communication—with additional coordination duties. These include overseeing daily workflows, monitoring performance metrics, and ensuring alignment across internal and external stakeholders.

Acting as the first point of contact for operational questions, the Coordinator ensures service continuity and escalates unresolved matters to the Front Office CS Manager. This role serves as an operational point of reference for the team, facilitating daily coordination without direct supervisory responsibilities. A proactive attitude, strong organizational skills, and a customer-centric mindset are key to fostering loyalty and contributing to the success of the organization.