Front Office Executive

Key Responsibilities:

• Handle guest check -in and check -out procedures smoothly and professionally
  

• Manage phone, email, and in -person reservations
  

• Address and resolve guest inquiries, concerns, and complaints promptly
  

• Maintain the guest ledger and manage billing and payment processes
  

• Coordinate with other departments to ensure guest satisfaction
  

• Manage online bookings and guest communication platforms
  

• Assist with daily front office reports and documentation
  

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