Front Office & Guest Services Supervisor

Your day to day:FINANCIAL RETURNSCompile occupancy statistics.Monitor monthlyupselling andIHGR enrolment targets.Cash handling and banking procedures.Dealing with irregular payments.Supervise the cashiering system and prepare reports.Follow up on outstanding payments from TA/CORP.Instructing staff in credit policies and facilities.Instructing staff in cash security procedures.PEOPLEConducts shift briefings to ensure hotel activities and operational requirements are known.Conduct training in relation to Front Office matters.Maintains and ensure comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems is conducted throughout the front line team.GUEST EXPERIENCEMaintenance of information about local events.Supervise group bookings.Conduct and monitor aircrew allotment/block while ensuring smooth in and out experience.Assisting with complaints a...