Front Office Intern | InterContinental Cascais-Estoril

As a **Front Office Intern** , you will be the primary ambassador of the hotel. Your mission is to provide a seamless Arrival and Departure experience while acting as the central hub for guest communication. You will learn the operational standards of a global hospitality leader and master the art of anticipating guest needs before they are even expressed.

Key Responsibilities:

**1. Guest Arrival & Departure**

+ Assist with the check-in and check-out process, ensuring all guest data is accurately captured in the Property Management System (PMS).
+ Handle room assignments, issue key cards, and escort guests to their rooms while explaining hotel features.
+ Process guest payments, currency exchanges, and final billing with high accuracy.

**2. Concierge & Guest Relations**

+ Act as a local expert, providing recommendations for dining, sightseeing, and transportation.
+ Coordinate with the Bellman and Valet teams to ensure luggage and ...