Front Office

BASIC FUNCTIONS:

Responsible for the welcoming and departing of hotel guest in a courteous and efficient manner. Process all payments according to establish hotel procedures. Provide information to any guest or visitor inquiry. Personal Associates is also to be on rotation being a concierge. Overall function, to provide a personalized service by eventually becoming a BUTLER.

ESSENTIAL FUNCTIONS:

· Ability to satisfactorily communicate in English and /or any foreign language with guests, visitors, management and co-workers to their fullest understanding, both in person and on the telephone.

· Ability to provide legible communication and directions.

· Ability to input and access data in the computer.

· Ability to understand guest inquires and provide responses.

· Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.

· Ability to remain professional and courteous with demanding or...