Front Office Lead

SUMMARY POSITION STATEMENT

The Front Office Lead is responsible for the day-to-day operational leadership of the Squirrel Hill clinic front office and call center functions. This position ensures the delivery of exceptional patient-centered service, operational efficiency, and full compliance with Federally Qualified Health Center (FQHC) program requirements, HRSA Health Center Program standards, and applicable federal, state, and local regulations. The Front Office Lead directly supervises front office staff and call center personnel, fostering a culture of accountability, continuous improvement, and compassionate care for all patients regardless of ability to pay.

ESSENTIAL FUNCTIONS, ROLES, AND RESPONSIBILITES:
Supervisory and Staff Leadership

+ Directly supervise front office staff and call center team members, including hiring, onboarding, scheduling, performance management, coaching, and corrective action in accordance with health center H...