Front Office Leadership at Hotel Willo

Elevate front office operations as a Front Office Manager at Hotel Willo. This role combines hospitality leadership with a strong commitment to social impact in a vibrant hotel environment.
At Hotel Willo, you will guide front office team members while ensuring consistent guest service excellence. You'll proactively address guest needs, coordinate group arrivals, and collaborate with various departments to maintain room readiness. Your leadership will support the hotel's mission-driven ethos.
Key Responsibilities:
• Manage daily front office operations and guest experiences
• Proactively resolve accommodation and service issues
• Conduct performance reviews and provide continual coaching
• Maintain compliance with safety policies and procedures
• Collaborate with departments to enhance the guest experience
Requirements:
• 3-5+ years of relevant front office or hotel management experience
• Preferred post-secondary education in Hospitality
• Proven probl...