Front Office Manager

Your primary responsibilities will involve:

• Ensuring inspiring guest experiences. Smash expectations and innovate to improve efficiencies.
• Lead the Front Office or other operational teams with passion and ethics.
• Champion Accor's Loyalty Program
• Cover all areas of the operations as required by the hotel business needs, under the direction of the Hotel & General Manager.
• Preparing documents, planning for upcoming business, disseminating information to all departments, meeting/ liaising with guests, and related admin work.
• Ensuring a well-organised hotel service operation that follows our ever-evolving standards and yet operates consistently. 
• Training and development of teams to enhance, grow, and achieve.
• Recruitment and staff retention, including the application of staff adhering to company policies and procedures that could include disciplinary applications accordi...