Front Office Manager

Overview

At Rimrock Banff, we believe every guest interaction is an opportunity to create a lasting memory. As Front Office Manager, you will lead a passionate team dedicated to delivering exceptional luxury hospitality while fostering a culture of warmth, professionalism, and genuine care.

Start Date: June 2026

Contract Type: Full-Time

Pay Rate: $75,000 - $83,000, dependent on experience

Key Responsibilities

• Front Office Leadership & Guest Experience: Lead Front Desk and Night Audit operations, ensuring seamless, polished, and emotionally engaging service at every point of arrival and departure.
• Ensure flawless, personalized, and emotionally engaging service across every guest interaction.
• Maintain a strong, visible presence in the lobby, setting the tone for service excellence and operational flow.
• Work closely with other Rooms Division leaders on communication and development regarding VIPs, long-sta...