Front Office Manager

We're looking for a Front Office Manager to join our team at Crowne Plaza Canberra.

**Your day to day**

You’ll lead the team to success, rolling up your sleeves and working side by side to deliver a superior guest experience. You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained. You’ll focus on ensuring our team deliver authentic, memorable experiences for our guests while supporting and developing the team to drive results.

+ Having authentic conversations with our guests to resolve their issues, queries or concerns
+ Overseeing the Hotel operations in the absence of Senior Management
+ Being the first point of contact for any critical emergency situations
+ Leading the team to deliver results that positively impact guest experience and overall Hotel performance
+ Focusing on team development to ensure our team are continuously learning...