Front Office Manager (Hotel101-Fort)

Job Description:

• Ensuring employees are offering exceptional customer service.
• Making sure customers are satisfied with the service and products.
• Motivates and maintains good staff relations.
• Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.
• Maintain contact person at night.
• Handles guest complaints and other related problems and reports on the Front Office Manager's Log.
• Performs Night Audit.
• Monitors the safety and security of all staff and guests at all times.

• Must have clear, complete knowledge and understanding of the following:

• Hotel employees' rules and regulations

• Hotel policy on Fire, Hygiene, Health, Safety and Emergency procedures
• Product knowledge, hotel facilities, services, promotions and Front Office Opera operations
• Cost-cutting measures of the d...