Front Office Manager

We are looking for an Front Office Manager. You will play a pivotal role in leading our Front Office Operations and driving both service excellence and commercial performance. As a strategic, service‑focused leader, you will be responsible for maximizing room revenue, elevating the guest journey, and ensuring seamless execution of brand and LQA standards across all touchpoints.

Job Responsibilities:

• Lead and oversee all Front Office Operations to deliver a seamless, high‑quality guest experience aligned with brand and LQA standards.
• Drive room revenue, loyalty program performance and upselling initiatives, while partnering with Revenue Management on forecasting and inventory control.
• Ensure strict compliance with SOPs, credit policies, cash-handling procedures and PDPA requirements.
• Build and develop a high‑performing team through coaching, training, recruitment, performance management and succession planning.