Front Office Receptionist

Job Description
Front Office Receptionist
Pepperclub Hotel, Cape Town
Reports to Front Office Supervisor / Assistant Front Office Manager
Pepperclub Hotel is recruiting a polished, service-driven Front Office Receptionist to join our Front Office team. This role is central to the guest experience and requires someone who is calm under pressure, detail-focused, and genuinely passionate about 5-star service delivery.
About The Role
You will be the first and last point of contact for our guests. Your role is to deliver seamless arrivals and departures, manage front desk administration with precision, and ensure every guest interaction reflects our RAISE values of Responsibility, Accountability, Integrity, Service, and Excellence.
Key Responsibilities
Guest Experience & Service Excellence
Deliver warm, professional, personalised service at all times
Manage guest check-ins, check-outs, and in-house requests efficiently
Anticipate guest needs and resolve conc...